"You're kidding. Really? I've been using a telephone since I was 5 and you're telling me I need training?"
Yes, I am.
Yes, I am.
Don't Shoot Yourself With The Telephone
The telephone is a primary tool in our toolbox. Like any tool, you can do a lot of damage if you don't know how to use it. It's not 'common sense!'
Usually I'm hired by a manager because he/she realizes they have a problem. And frequently those attending aren't very happy. Yet, the reviews are universally positive. People find that with a little training they can make the telephone, voicemail and verbal-only communication work for them.
You'll learn:
Usually I'm hired by a manager because he/she realizes they have a problem. And frequently those attending aren't very happy. Yet, the reviews are universally positive. People find that with a little training they can make the telephone, voicemail and verbal-only communication work for them.
You'll learn:
- How to turn the telephone's limitations to your advantage
- Most communication is non-verbal so how do we communicate over the phone?
- How to, and not to, use voicemail
- The little things that make a big difference
- The best tools for increasing your effectiveness
- How to handle angry callers
- Organizational tips and tricks