Speaker, Trainer, Author

Don't Shoot Yourself With The Telephone!

The telephone is a primary tool in our toolbox. Like any tool, you can do a lot of damage if you don't know how to use it. It's not 'common sense!'
- Turning the telephone's limitations to your advantage
- How to communicate over the phone. Most communication is non-verbal
- How to (and now not to) use voicemail
- The little things that make a BIG difference
- The best tools for increasing your effectiveness
- Organizational tips and tricks